Why X?


 Guess what?  I'm back to writing about BoA.  It's not because they provide such stellar service.  They don't.  (However, I will say that the Mr. Robinson, a manager at the branch where my parents did their banking was exceedingly courteous and helpful.  He seems to be the exception to the rule.  Or maybe it's just that he hasn't been "corporatized.)  It's because the provide such wonderful fodder for my writings...just not in a positive way.

It's actually kind of sad that over the past year or so, that I've been compelled to blog my frustrations with BoA at least five times!  What does that say about the corporation?  Nothing good!

Yesterday I blogged about how I was waiting.  Not just waiting for BoA, but for Venerable (I emailed them the appropriate forms on Monday, you'd think I'd at least get a confirmation that they had received, but), Putman and others.  In the midst of a busy life (you know working full time and getting ready to send my son off to college in 2 WEEKS), I have done what I need to do as executrix and sole beneficiary of my father's estate.  (Again, does that sound grand?  I feel like I should have a formal title and summer at Downton Abby.  The truth is, while both of my parents left me with more money than I had, we are not talking about huge amounts of money. )  Now I am waiting for others to do what they need to do. 

BoA is where the majority of the money resides.  Money that I would like to use to pay bills.  Money that I would like to have to pay for college tuition.  (Full disclosure:  the fall semester is already taken care of and we're in good shape for the spring as well, but that doesn't mean that I wouldn't like it sitting in my account ready for whatever unexpected expenses might pop up.  Expenses like insurance on the house at the shore; a bill that I am sure is going to have me fall over in shock when I receive it.)  And BoA has had the most time to review and do whatever they need to do.  (I was told between 7-10 business days...we've passed that.)  Furthermore, it SHOULD be pretty straight forward.  They have the death certificate.  They have the short certificate from the surrogate's office.  They even a have a copy of the will.  They (should) KNOW that my mother is dead.  (After all I jumped through hoops last year with them over that.)  When they requested more information, I uploaded it IMMEDIATELY last week.  Heck the money is even STAYING (for the time being) with BoA...just going to a different account. Still when I log into BoA, I get "under review."

When I wrote Waiting and posted the link of social media, I did @ the financial institutions involved.  No response from anyone.  But when I #BankofAmerica on X (formerly Twitter...which I don't really use much anymore), all of a sudden...they are tweeting (or should that be Xing) back at me to message them.  

Since this has happened to me twice, it has become clear that if you want/need BoA's attention you need to #BankofAmerica and you need to do it on Twitter/X.  I did # on other social media, but ONLY got a response on Twitter/X.  That seems to be the only place they message. And their messages are full of "concern."

"Hello Beth, we are sorry to hear about your losses.  Our deepest condolences to you and  your family.  We have escalated your concern to our Estate Services Specialists.  Please allow them some time and they will follow up with you.  We appreciate your patience.  ^peggy"

I am NOT patient.  Or maybe my patience has just run out since I've dealt with this more than once,  so..."Peggy, they've already had time.  And I'll admit that I don't have patience for all that I have to do for you guys."

Peggy did follow up within 20 minutes with "I apologize for the inconvenience.  Someone will follow up with you within 24 hours. ^peggy"

The clock is ticking BoA.   I would really like to know WHY I have to # on X to get your attention.  I don't want an apology; and I'm TIRED of the inconvenience.  It's a pain in the you know what, but if I have to keep # on X, I guess that's what I'll do because that seems to be the ONLY way to get any kind of action with BoA corporate.  

What does that say about BoA?  

When this is all over maybe it's time for me to X them out of my life.


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