Tales of Customer Service
Once again I present you with the tales that are "interesting." (For lack of a better word.) Let's start with my landscaping company. A couple of weeks back we got the news that they would not be able to service us this year. (The owner is being deployed.) However, another company would be taking over the accounts. As soon as I got the name of the new landscaping company, I went to their website to check them out and also went to their contact page and filled out their form so we could get the ball rolling. That was over a week ago... Last week I went on our neighborhood social media page and asked for recommendations for landscapers. I got a lot of names and few companies. Two had websites, so I again, I filled out the contact page form and... Now I am well aware that I could call these people and maybe get a hold of someone, but that's not the point. Why have a contact page if you're not going to answer the inquiry?...