Frigidaire STILL Doesn't Care

 


Yes...this is a follow up to:  https://bfthsboringblog.blogspot.com/2020/08/frigidaire-doesnt-care.html

And let me preface this again by saying  it's hot again in NJ and even though this is not a problem that is going to affect the course of world events, I am frustrated and tired to say the least.

When we last left off, Frigidaire was going to send us a gift card for the cost of purchase (minus sales tax...even though we didn't get a working product that should be taxed).  We DID get said gift card this week.  And this is where we were dumb...no...change that....this is where my husband turned into an optimist.

He went back to Amazon.  He found ANOTHER Frigidaire (NOT the same model).  Why?  Because reviews say the unit is relatively quiet.  I WANT quiet.  I've lived through too many noisy units in my lifetime.  He orders the unit.  And we wait...

UPS pulled up at our house around 3 this afternoon with a nice big box.  Hubby and son bring it inside.  Hubby checks box to make sure that the unit is what he ordered.  One that will work with Alexa and indeed the box says that:  

  


So...they lug it upstairs to the bedroom.  But this time, BEFORE he puts it in the window, he tests it to make sure it will connect.  He follows the directions.   (I watch him follow the directions.)  Guess what happens?

Absolutely NOTHING.  No connection.  He turns it off and gives it a minute and tries again.  NOTHING!

Furious, he calls customer service and waits and waits...and after about 15 minutes or so gets Brianna who I am sure is a very nice lady and he DID try to be nice, but this is the 2nd unit we've gotten from them within the month of August and this is the 2nd unit that hasn't worked as advertised.  

What are the odds of getting 2 units that don't have working wifi?  I'm saying if it comes from Frigidaire, the chances are pretty good.  I'm thinking there's probably a whole lot of units out there advertised as working with Alexa or Google Assistant that don't.  (And if you have one; let me know.)

So here we are again.  Help ticket opened and an unit that has been paid for that doesn't work properly.

When it comes to quality control, Frigidaire STILL doesn't care.


Comments

Post a Comment

Popular posts from this blog

Not Guilty

Image
The last time I blogged (https://bfthsboringblog.blogspot.com/2023/06/where-do-i-go.html ), this song from "Hair" was going through my head.  Today the above tune, written by George Harrison in 1968, but not officially appearing until George's 1979 solo album "George Harrison" (wonder how he came up with that title) has been running around in my head.  "Not guilty For getting in your way While you're trying to steal the day. Not guilty And I'm not here for the rest, I'm not trying to steal your vest. I am not trying to be smart, I only want what I can get. I'm really sorry for your aging head. But like you heard me said: Not guilty." Doesn't really apply to me...or maybe it does. When I last wrote it was a question of where do I go?  The answer was with my boys on a 5 day/4 night vacation to the Poconos.  (You probably know where if you've read my blog over the years.)  And we had a good time all things considered.  (Read the pr
Read more

Please Don't Ask Me...

Image
 ...about the house.  (For clarity:  I am talking about the house that my parents lived in at the Jersey Shore.)  I realize that you mean well.  (Or at least most of you do...if you've read  https://bfthsboringblog.blogspot.com/2023/07/not-guilty.html  you know who I mean.) My mom died a year ago Sunday.  My dad died last Saturday.  I am NOT focused on the house right now.  I am working on organizing a memorial down at the shore later this month.  (Which is turning out to be a lot more complicated than I thought it would be and SHOULD be.)  I am thinking about the graveside service that is scheduled for tomorrow morning.  I planning for the people that might come back to our house afterwards.  (Have no idea how many; so I've ordered some food and have some beverages and think I have enough.  I probably have too much, but that's how I roll.)  I am fielding phone calls and messages from friends and relatives, which I appreciate (if you're reading this Amanda, Linda, Pat
Read more

Lowe's LIES

Image
Note:   before you start reading this blog post go back and read my  previous post . It will give you some important information about the BS that I have been dealing with when it comes to getting a new refrigerator and  Lowe's .  First off, let me say if you are my friend or if you are my enemy (I don't have any do I?), if I know you or if I don't know you, let me give you this advice.  NEVER  order an appliance from  Lowe's . Let me say that again  NEVER EVER  ever order an appliance from  Lowe's .  After the debacle that  Lowe's  created on Friday the 16th of June, I reordered the same refrigerator to be delivered to the shore address on Saturday June 17th. I was told that the refrigerator that they could not deliver because they had the wrong town had to be returned and I would be credited. As of this writing that hasn't happened; as of this writing there are two refrigerators with processing charges on my credit card.  However I am ever hopeful an
Read more