Good Customer Service!
I know it seems that I tend to complain about BAD customer service a lot. Sadly, that's because I have received (what I consider) way too much bad customer service. However, I want to share the flip side of the coin today and talk about my experience with Boxed.com
The pandemic brought the company, which is headquartered in my state to my attention. Particularly a news piece on CBS. I was impressed with what they were doing and decided to check them out. At the time, there was a run on paper production and Boxed actually had some. Not the products that I preferred, but...I decided to give them a try.
My package took a little longer than I would have liked, but then again this was right after the company got national exposure due to the news piece AND the pandemic had just taken hold of the country. We were in a panic. I was happy. I knew I would order from them again; and I did.
Since my initial purchase, I have placed four more orders. I order carefully and thoughtfully. There are certain items that I seem to only be able to find on Boxed. And I can't find them all the time, so I do keep checking back. (I'm looking at you Lysol Laundry Sanitizer, which was not available when I placed my last order, but as I write this IS available. However I'm not ready to place another order today!) They have free shipping over $50 and it is easy to get up to that amount. Plus you get to pick out two free samples with each order. (That is if you remember to do so...which I forgot when I placed my last order! Doh!)
I DO make sure I plan my orders. While some items might be cheaper than my local grocery store, some are not. As in everything in life, you need to do your due diligence. You also need to realize that you can find some items here that you might not be able to find elsewhere. So plan! Plan!
So I have been happy with my orders and have had no issues with my orders; until yesterday.
I unpacked all I had purchased. (Including a giant package of Bounty paper towels which I much prefer over the other brand that I had to buy back in the spring when paper products were really at a premium and I considered myself lucky to get ANY paper towels or toilet paper at all!) I went to open the 8 pack of Bush's Baked Beans, which had been a bargain. The box they came in was a little beat up, but when I opened it so that I could put the cans on my shelf:NOT what I expected!